Dwelker Shipping Policy
Welcome to Dwelker! We are pleased to provide you with thoughtfully selected beauty products. Please review our shipping policy to ensure a smooth and transparent shopping experience.
1. Order Processing Time
Processing time: Orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email.
Order confirmation: You will receive another email with tracking information once your order has shipped.
2. Shipping Rates & Delivery
Shipping rates: We offer free standard shipping on all domestic U.S. orders.
International shipping: We currently do not support international shipping. Our services are available exclusively within the United States.
3. Shipping Methods
We use reliable carriers such as UPS and USPS to ensure secure and timely deliveries. During checkout, you may see available shipping options based on your location.
4. Shipping Address
Accuracy: Please make sure your shipping address is correct and complete before submitting your order. Dwelker is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email that includes a tracking number. You can track your package using the link provided in that email or visit the “Track My Order” section on dwelker.store.
6. Lost or Damaged Packages
Lost packages: If your package is lost in transit, please contact us at +1 (415) 932-6841 or email us at [email protected]. We will assist you in resolving the issue promptly.
Damaged packages: If your order arrives damaged, please email us immediately with clear photos of the packaging and product. We will work with you to find a solution.
7. Delivery Issues
If your order is marked as “delivered” but you haven’t received it, please check with neighbors or household members first. If it still cannot be located, contact your local postal carrier or reach out to us for help.
8. Shipping Restrictions
At this time, we do not ship internationally. If your address falls in a restricted area, we will notify you and issue a full refund.
9. Contact Us
If you have any questions or need further assistance regarding shipping, feel free to contact us:
Email: [email protected]
Phone: +1 (415) 932-6841
Business Hours: Monday–Friday, 9AM–6PM PST
Address: 8500 Burton Way, Los Angeles, CA 90048, United States
Thank you for choosing Dwelker. We appreciate your trust and look forward to providing you with exceptional products and service.