At Dwelker, we are committed to providing a seamless and trustworthy shopping experience for customers in the United States.
We understand that purchasing perfumes, aromatherapy products, and hand creams online requires peace of mind, which is why our return and refund policy is designed to ensure your satisfaction with every purchase. Our goal is for you to feel comfortable and secure when shopping at Dwelker.store.
Free 30-Day Returns — No Hidden Fees
Our return policy allows you to return or exchange any item purchased from our store within 30 days of receiving your order—completely free of charge. We believe that eliminating hidden restocking fees or penalties builds customer trust and creates a risk-free shopping environment. Whether you’ve changed your mind or are simply not satisfied with the product, we provide a hassle-free return and exchange process.
Clear Return Shipping Responsibilities
To enhance your confidence, we clearly outline who is responsible for return and exchange shipping costs. If your return or exchange is due to a product defect, damage during shipping, or receiving the wrong item, Dwelker will cover all return shipping costs. Just contact us, and we’ll provide a prepaid return label to make the process smooth and simple.
Customer-Paid Returns for Personal Reasons
However, if the return or exchange is for personal reasons (e.g., preference, ordering the wrong style or size, or deciding the product isn’t right for you), the customer will be responsible for return shipping costs. We encourage you to carefully review product details and descriptions before purchasing to minimize the chance of returns.
Secure Payment Options & Domestic Availability
We accept a variety of secure payment methods, including PayPal, Visa, and MasterCard. These trusted options ensure peace of mind when shopping on Dwelker.store. Please note that we currently do not offer international shipping—our products are available only for customers within the United States.
Questions or Need Help?
If you need to return or exchange an item or have any questions about your order, our customer support team is ready to assist. You can reach us by phone at +1 (415) 932-6841, or visit us in person or mail inquiries to our physical address:
8500 Burton Way, Los Angeles, CA 90048, United States
For email support or detailed inquiries, please contact us at [email protected]. We’re committed to providing prompt responses and resolving your concerns with the utmost professionalism and care.
Transparent Policies & Customer Commitment
At Dwelker, we are devoted not only to offering high-quality aromatherapy and hand care products, but also to delivering outstanding customer service. Our policies reflect our commitment to transparency, fairness, and customer satisfaction. We’ve clearly explained the return and refund process and provided multiple ways for you to reach us, ensuring a worry-free shopping experience.
Thank you for choosing Dwelker for your fragrance and hand care needs.
We appreciate your business and look forward to continuing to provide you with premium products and a care-driven, satisfying shopping experience.