Payment Policy at Dwelker
At Dwelker, we believe that a smooth and secure payment experience is just as important as the quality of our products. We are committed to offering a transparent, safe, and convenient payment process for all our customers. Our website supports major secure payment methods to ensure your transaction is effortless and worry-free.
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Accepted Payment Methods
Dwelker currently accepts the following payment methods:
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PayPal: One of the most trusted and secure online payment systems.Customers can complete purchases using their PayPal balance, linked bank accounts, or credit/debit cards.
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Credit Cards: We accept Visa and MasterCard credit and debit cards. Payments are processed through a secure, PCI-compliant gateway, ensuring the protection of your financial information.
All payments are processed in US Dollars (USD). We do not accept cash, checks, money orders, or other offline payment forms.
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Why We Use PayPal
PayPal is widely recognized as a secure method for online transactions. It offers buyer protection, fraud prevention tools, and easy integration for quick checkout. When customers choose PayPal, they are redirected to PayPal’s encrypted server to enter payment details, ensuring that sensitive financial information is never shared with us or third parties.
PayPal also allows for faster refunds in case of returns or order cancellations, providing added peace of mind.
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Credit Card Payment Security
For customers using Visa or MasterCard, rest assured our site uses SSL encryption and is fully PCI-DSS compliant. All credit card transactions are encrypted and processed by certified third-party payment processors, minimizing the risk of data theft or fraud.
We do not store any credit card details on our servers. Your card information is only used to complete the transaction at payment time.
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Displaying Secure Payment Logos
To reinforce customer confidence, Dwelker displays official PayPal, Visa, and MasterCard logos throughout our website. These logos confirm our authorization to process these payment types and serve as a trust indicator, reassuring you that your personal and financial data is protected during checkout.
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Billing Information & Verification
To protect against fraud, Dwelker verifies billing addresses and payment details through our payment processors. Please provide accurate billing information matching your payment method. Orders may be delayed or declined if discrepancies arise.
For large or high-value orders, additional verification may be required to ensure security.
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Payment Issues and Troubleshooting
If your payment fails, please try the following:
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Verify your card number, expiration date, and CVV code.
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Ensure your billing address matches your card provider’s records.
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Try an alternative payment method (e.g., switch from card to PayPal).
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Contact your bank or PayPal if problems persist.
If you still cannot complete your payment, contact us at [email protected] or call +1 (415) 932-6841 for assistance.
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Currency and Taxes
All prices are displayed in US Dollars (USD). Sales tax is calculated at checkout based on your shipping address. Dwelker currently ships only within the United States and does not charge international customs fees or taxes.
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Refunds and Payment Reversals
Once a return or cancellation is approved, refunds will be issued to the original payment method. PayPal refunds typically process within 1–3 business days, while credit card refunds may take 5–7 business days, depending on your card issuer.
We do not provide store credit or cash refunds; reimbursements are returned via the original payment channel.
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Future Payment Features
We are exploring additional payment options, including Apple Pay, Google Pay, and Buy Now, Pay Later services, to enhance convenience. Our goal is to make shopping at Dwelker even more accessible and secure.
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Customer Support for Payments
For payment-related questions or issues, please contact us at [email protected]. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM EST, and we aim to respond within 24 to 48 hours.