Contact Us
At Dwelker, we understand that communication is the foundation of trust. We believe in building strong, transparent, and responsive relationships with our customers. Whether you’re reaching out with a question, concern, suggestion, or simply want to learn more about our beauty products, we are here to listen and provide support. Your satisfaction and experience matter deeply to us.
Official Contact Information
Email: [email protected]
Phone: +1 (415) 932-6841
Address: 8500 Burton Way, Los Angeles, CA 90048, United States
Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM (PST). We strive to respond to all inquiries within 24–48 hours. For urgent matters, we recommend calling during business hours to receive immediate assistance.
Why Contact Us?
Whether you’re seeking help with placing an order, have a question about our makeup or skincare products, need clarification on a shipping issue, or just want to share your feedback, our customer care team is ready to assist. We understand that beauty is personal — we want to make your experience smooth, informed, and reassuring.
You can also contact us for product recommendations, ingredient inquiries, allergy information, or guidance on how to incorporate our products into your daily routine. Our team is trained to offer helpful and thoughtful responses tailored to your needs.
Our Communication Promise
At Dwelker, we value every message we receive. We believe that no question is too small and no concern should go unanswered. Our communication is built on honesty, patience, and respect. When you reach out, you will always receive a genuine response from a real person — never a robot or automated reply.
Our support staff carefully reviews each inquiry and responds with care and clarity. We are here to make sure your questions are answered and your concerns resolved, with sincerity and attention to detail.
Protecting Your Information
When you contact us, your privacy is our priority. Your personal information is kept secure and confidential. We never share your data with third parties, and we only use your details to provide better service. All communication is handled in accordance with our strict customer privacy policy.
Feedback is Always Welcome
We are always looking for ways to improve. Your thoughts help us develop better products and enhance our customer experience. Whether it’s praise, ideas, or concerns — we appreciate hearing from you. Feel free to email us at [email protected] or use the contact forms available on our website.
You’re also welcome to leave product reviews and share your experiences on social media. Your voice helps others learn about Dwelker, and your feedback helps us grow.
Where We Operate
Please note that Dwelker currently serves customers only within the United States. We do not offer international shipping at this time. All orders are processed and shipped from our fulfillment center in Los Angeles, California. If you’re unsure whether we can ship to your location, please reach out to us before placing your order.
Your Trust, Our Priority
Customer satisfaction is not just a goal — it’s our commitment. We want every interaction with Dwelker to leave you feeling heard, supported, and valued. Our mission is to bring you confidence through beauty and care through service.
If there’s anything we can do to improve your experience, don’t hesitate to reach out. We look forward to hearing from you and being a part of your beauty journey.